Privacy Policy


Welcome to Ginni AI ("Ginni", “we”, “us”, and “our”), where we empower B2B sales teams with advanced AI-driven insights and support. Our services ("Services") include real-time transcription, feedback, and post-call analysis, all designed to steer conversations towards winning more deals. This Privacy Policy guides you through our practices regarding the collection, use, processing, and sharing of your personal data.

The scope of this policy covers all personal data we handle:

  1. Customer Data: The information we collect, process, and manage on behalf of our clients, submitted by them as part of utilising our Services. Our role with this data is that of a Processor, acting under the instructions of our clients. The company is dedicated to ensuring the confidentiality and integrity of customer's data. We commit to not sharing, selling, or using customer's data for the benefit of any other customer or third party. Data provided by each customer will be isolated and not accessible by other customers.

  2. User Data: Information related to the employees of our clients who engage with our Services, encompassing all interaction data that helps refine our AI's learning.

  3. Prospect Data: Data concerning potential clients or users who interact with our online platforms, including our website and digital channels.

In this policy, "Personal Data" is any data that identifies or can be used to identify a natural person, either alone or in combination with other accessible information.

Through this Privacy Policy, we affirm our commitment to safeguarding your privacy and securing your Personal Data, adhering to all applicable laws and regulations. Should you have any inquiries or need further clarification, contact us at

Data Collection & Processing

What Data Do We Collect?

At Ginni AI, we gather a variety of information to enhance our services and provide a tailored experience for our users. The types of Personal Data we collect include:

  • User Data: When you create an account or use our services, we collect information such as your name, email address, job position, and other pertinent details necessary to establish and support your user profile.

  • Service Use Data: As you interact with our services, we track usage patterns, preferences, and various metrics to understand how our services are utilized, aiming to improve functionality and user experience.

  • Technical Data: We collect information related to the devices and technology you use to access our services, such as IP addresses, device specifications, operating system details, and browser types.

  • Communication Data: When you communicate with us via email, social media, or other channels, we collect the content of your communications along with any contact information you provide.

  • Third-Party Data: In providing our services, we may collaborate with other software applications and platforms to enrich the functionality of our AI assistant. For instance, we integrate with Zoom for video conferencing and Google Calendar. We may collect data such as participant information, call details, recordings, and transcriptions. This data is collected in accordance with Zoom's privacy practices, as detailed in their Privacy Policy.
    Ginni AI’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

  • Data Sharing with Third-Party Tools: We may share sales call transcripts with third-party AI tools for analysis and coaching purposes. This sharing is essential for providing detailed feedback and assistance for your sales calls. We ensure all shared data is handled securely and in compliance with relevant privacy policies and regulations. You can opt out of data sharing at any time by contacting

Why Do We Collect Personal Data?

We collect Personal Data to:

  • Provide Our Services: To set up your user account, deliver real-time assistance during sales calls, and offer post-call analytics.

  • Improve User Experience: To understand how you use our services and identify areas for enhancement.

  • Support and Training: To offer customer support, troubleshoot issues, and provide training to both our clients and staff.

  • Marketing and Communications: To inform you about updates, offers, and new features that might interest you.

  • Legal Compliance: To fulfil our legal obligations and protect both your rights and ours.

Cookies and Online Tracking

At Ginni AI, we use cookies and similar technologies to enhance your experience with our services, perform analytics, and personalize content and advertising.

What are Cookies? Cookies are small data files stored on your device by a website. They are used to remember your preferences, login information, and browsing history. We utilize both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until deleted.

Types of Cookies Used

  1. Essential Cookies: Necessary for the basic functioning of our website and services.

  2. Performance and Analytics Cookies: Collect anonymous data on how users interact with our website, helping us improve user experience.

  3. Functional Cookies: Remember your preferences and settings, enhancing your experience on our platform.

  4. Advertising Cookies: Used to display relevant advertisements and gauge their effectiveness.

Third-Party Cookies We may also use third-party service providers for analytics and advertising purposes. These cookies are subject to the privacy policies of these third parties.

Managing Cookies You have the option to control and manage cookies through your browser settings. Blocking or deleting cookies may impact your user experience and some features of our service. Most browsers offer instructions on how to reset the browser to reject cookies in their "Help" or "Settings" sections.

Disclosure and Transfer of Data

Ginni AI is dedicated to upholding the trust you place in us. We will not disclose Personal Data about you to third parties except as detailed in this Policy or with your explicit consent.

We may share Personal Data with:

  • Entities within Our Group: This includes subsidiaries or affiliates within our corporate family, to support the provision and improvement of our Services.

  • Service Providers: We partner with selected third-party services that assist us in hosting, data storage, security, analytics, marketing, customer relationship management, legal, and accounting services. Such partnerships are bound by confidentiality and data processing terms that align with this Policy.

  • Customers: In instances where our Services are used by businesses, we may share relevant User Data with the Customer responsible for the account under which the User Data is processed.

  • Integration Partners: When you or your Customer choose to integrate our Services with third-party systems, we may share data necessary for the integration to function effectively.

  • Business Transfers: In the event that Ginni AI is involved in a merger, acquisition, asset sale, or goes through business transition, Personal Data held by us may be transferred as a part of the transaction. We assure you that in such circumstances, your Personal Data would remain subject to the promises made in the pre-existing Privacy Policy, unless you agree otherwise

  • Legal Obligations: We may disclose Personal Data to comply with applicable laws, legal processes (such as court orders or subpoenas), and governmental requests, or to protect rights, property, or safety.

International Data Transfers

Personal Data we collect may be transferred internationally. In these cases, We commit to ensuring that adequate safeguards are in place to protect your Personal Data. We strive to be transparent about the mechanisms in place for international data transfer. If you have inquiries or require further details about these safeguards, please contact us at

Data Retention

We retain Personal Data for the period necessary to fulfill the services requested by our users, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data and the reasons for its processing. Users have the right to request deletion of their data at any point. If not requested earlier by the user, data will be retained for a standard period that aligns with industry best practices and legal requirements, after which it will be securely deleted or anonymized.

The length of time we keep your data depends on several factors, including:

  • Purpose of Data Collection: We assess the nature and purpose for which the data was collected. For instance, account information is retained as long as your account remains active.

  • Legal and Contractual Obligations: Compliance with legal, regulatory, tax, accounting, and other requirements may necessitate holding your Personal Data for specific periods.

  • Business Needs: We consider our need to maintain customer relationships, provide ongoing services, and improve our offerings.

If you opt to receive marketing communications from us, we will retain your contact information and preferences until you decide to opt-out. Upon your request to cease marketing communications, we will update our records accordingly.

For any questions regarding our Data Retention Policy, or if you wish to request more information about the duration for which your Personal Data will be held, please contact us at

Data Subject Rights

We recognize and respect your rights regarding your personal data. This section outlines the rights you hold and the process for exercising them depending on your jurisdiction and applicable laws, including the EU or UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), or the Virginia Consumer Data Protection Act (VCDPA).Your rights may include:

  1. Right to Access: You can ask for confirmation on whether we are processing your personal data, request a copy of the data collected, and obtain information on how it is used.

  2. Right to Rectification: If you find that your personal data with us is inaccurate or incomplete, you have the right to have it corrected.

  3. Right to Erasure: You can request the deletion of your personal data, especially where the data is no longer necessary for the purposes it was collected for or if you withdraw your consent.

  4. Right to Restrict Processing: You can request that we limit the way we use your personal data.

  5. Right to Data Portability: You have the right to receive the personal data you provided to us in a structured, commonly used format, and to transfer that data to another controller.

  6. Right to Object: You may object to the processing of your personal data, particularly for direct marketing purposes.

  7. Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

  8. Right to Lodge a Complaint: You have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we are handling your personal data.

To exercise any of these rights, please contact us at When you make a request, we may need specific information from you to confirm your identity and ensure the right to access the data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Data Security

Our commitment to data security is paramount. We implement robust security measures, including encryption of data in transit and at rest, regular security audits, and access controls to safeguard personal and company data. These practices are designed to protect against unauthorized access, disclosure, alteration, and destruction of the information we hold. We continuously evaluate and update our security protocols to address new threats and ensure compliance with industry standards and regulations.

Links to Third-Party Websites/Services

Our Site may provide links to external websites, and likewise, external websites may link to our Site. These external sites are beyond the control of Ginni AI. The inclusion of any links does not imply our endorsement of these external websites. The privacy practices and content of these third-party sites are governed by their own privacy policies and terms, which differ from ours. We are not responsible for the privacy practices, security measures, or content of these external websites. We advise you to review the privacy policies and terms of service of any third-party site you interact with.

Condition of Use

If you decide to access or use the Service, such access and use and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages and disclaimer of warranties to the extent permitted by the applicable law.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or service offerings, legal, or regulatory reasons. When we post changes, we will revise the 'Last Updated' date at the top of the policy. If we make significant changes, we will notify you through our services, or by other means, to offer you the opportunity to review the changes before they become effective. Your continued use of our services after we publish or communicate a notice about our changes to this policy means that you consent to the updated policy.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact

Last Updated: 10 July 2024